Well it’s in full swing now. Everyone is hear the events have started, na dthe 1st lunch has been eaten.

Last night’s opening reception was a good one as usual, catching up with old friends, and accquaintances. Seeing former attendes from past WCI events-including the 1st Philosophy of Design Symposium(PoD), and making a few new friends.

A new thing at the clinic this year is small networking receptions held by the sponsors, called Hospitality Receptions. I spent most of my time at the Garden Media Group reception . . . Susan McCoy knows how to throw a good party-some of the finest beverages that Kentucky has to offer.

As I understand it, the Bailey Nurseries party was slammed full all evening, shoulder to shoulder. I never made it that far.

This AM the opening keynote was byMick “yo-yo man” Lunzer , and Carr Hagerman. These guys had a innovative approach to looking customer service/sales . . . through the eyes of what they’ve learned as street performers plus throwing in the “human approach” to the work. Interesting stuff including a line that stuck with me;

Celebrate human roughness.

Another that I thought was great;

An idiot with a commitment is dangerous.

And finally;

Fear is the #1 killer of employee engagement.

Good way to start the conference.